Returns , Refunds, Warranty Policy

Returns, Refunds & Warranty Policy

Last updated: 02/01/2026

At SG Solar ZA, we aim to supply high-quality solar equipment from reputable manufacturers. Due to the technical and electrical nature of solar products, our returns and warranty policy is structured to protect both our customers and our business.

Please read this policy carefully before making a purchase.

1. No Returns on Installed or Used Products

Once a product has been:

Installed

Connected to an electrical system

Powered on

Programmed or commissioned

It is no longer eligible for return, refund, or exchange.

This applies to, but is not limited to:

Inverters

Batteries

Solar panels

Electrical components

Accessories

2. Returns on Unused Products (Strict Conditions)

Returns will only be considered if all the following conditions are met:

The product is unused and uninstalled

The product is in original packaging

Packaging is undamaged and complete

All accessories, manuals, and documentation are included

The return request is made within 7 days of delivery

Returned items that do not meet these conditions will be refused.

3. Non-Returnable Items

The following items are non-returnable under any circumstances:

Installed or used products

Custom-ordered items

Special-order products

Clearance or discounted items

Products damaged due to incorrect installation, misuse, or electrical faults

Products damaged by power surges, lightning, water, fire, or external causes

4. Restocking & Handling Fees

Approved returns may be subject to:

A restocking fee (typically 15%–25%)

Inspection and handling fees

These fees will be deducted from any approved refund.

5. No Refunds for Incorrect Product Selection

SG Solar ZA is not responsible for:

Incorrect product selection by the customer

Products incompatible with existing systems

Products purchased without professional consultation

It is the customer’s responsibility to ensure the product is suitable for their application.

6. Warranties Are Provided by Manufacturers

Important Notice

All product warranties are provided, carried, and honoured solely by the manufacturer.

SG Solar ZA:

Does not provide product warranties

Does not guarantee manufacturer warranty outcomes

Acts only as a reseller and facilitator

Warranty terms, duration, and conditions are determined entirely by the manufacturer.

7. Warranty Claims Process

If a product develops a fault:

The customer must notify SG Solar ZA in writing

The product may be required to be returned for inspection

SG Solar ZA will assist in submitting the claim to the manufacturer

The manufacturer will determine:

Whether the claim is valid

Whether repair, replacement, or rejection applies

SG Solar ZA is not liable for:

Manufacturer delays

Rejected warranty claims

Downtime, loss of power, or loss of income

8. Shipping, Removal & Reinstallation Costs

All costs related to:

Product removal

Shipping

Courier

Reinstallation

Temporary replacement systems

Are not covered by SG Solar ZA or the manufacturer unless explicitly stated in writing.

9. No Liability for Consequential Loss

SG Solar ZA shall not be held liable for:

Loss of power

Business interruption

Loss of income

Damage to connected equipment

Any indirect or consequential losses

Use of all products is at the customer’s own risk.

10. Right to Refuse Returns or Claims

SG Solar ZA reserves the right to:

Refuse returns that do not meet this policy

Refuse claims submitted outside of manufacturer guidelines

Refuse returns without proof of purchase

11. Acceptance of Policy

By purchasing from SG Solar ZA, the customer confirms that they:

Have read and understood this policy

Accept all terms and conditions

Acknowledge that warranties are manufacturer-based only

Need Assistance?

If you are unsure about product suitability before purchasing, we strongly recommend requesting professional advice.

👉 Contact SG Solar ZA Before You Buy
👉 Request a Custom System Recommendation